Frequently Asked Questions
Answers to all your questions at vip3
Detailed answers all in one place — covering betting, deposits and withdrawals, the VIP program, account management, and responsible gaming.
Welcome to vip3. On this page we have organised the questions players ask most often into five sections — cricket and sports betting, responsible gaming, deposit-related topics, VIP benefits, and account management. Every answer is written in plain, straightforward language so you can find the right information quickly. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Betting
Cricket & Sports Betting
If a match is cancelled due to rain or ends with no result (No Result), your full stake is generally refunded. However, certain markets — such as first innings total runs — that have already been determined may be settled as final. Rules vary by market, so it's worth reading the relevant terms and conditions before placing a bet.
With an accumulator bet, you place a single bet on several events at once and the odds of each selection are multiplied together to determine your total return. If every selection is correct, a big win is possible — but if even one is wrong, the entire bet is lost. The larger the accumulator, the higher the potential reward, but the risk increases as well.
Popular cricket markets on vip3 include Match Winner, Series Winner, Toss Winner, Innings Total Runs, Top Batter, Top Bowler, and Total Wickets. These markets are available across all three formats — T20, ODI, and Test. For example, you can bet on total runs or the match winner in a Bangladesh vs India match.
Yes, vip3 offers in-play betting, which lets you place bets at any moment while a match is in progress. Odds update ball by ball as the score changes. It is far more exciting than traditional pre-match betting because you can make decisions based on how the match is unfolding.
Absolutely. Alongside cricket, vip3 offers betting on football, kabaddi, and various other sporting events. In football, markets such as Match Result, Both Teams to Score (BTTS), and Handicap are very popular. Separate markets are available for each sport and odds are updated regularly.
Protection
Responsible Gaming
Watch out for a few common signs — such as repeatedly betting to recover money you have lost, spending beyond your budget, hiding your gambling from family and friends, or being unable to stop. If these signs appear, ask yourself some honest questions and take a break if needed. You can find more information on our responsible gaming page.
If you feel your gambling habit is getting out of control, reach out to our support team first — via 24/7 live chat or by email at [email protected]. For professional advice, do not hesitate to contact your local mental health service or a counsellor. Seeking help is a sign of courage.
A cooling-off period means taking a break from your account for a set period of time. Self-exclusion means restricting access to your account for an extended or permanent period. To set up either option, contact our 24/7 live chat or send an email to [email protected]. Our team will take action promptly.
vip3 is for people aged 21 and above only. Registration and use of an account by minors is strictly prohibited. We may request identification documents to verify age when necessary. We ask parents and guardians to use parental controls on devices so that minors cannot access this site.
Deposits
Deposit Related Questions
Deposits are usually credited to your account within a few minutes. If it takes longer than 15 minutes, contact our 24/7 live chat with your bKash, Nagad, or Rocket transaction ID and the amount. With proof of the transaction, our team will be able to resolve the issue quickly.
Log in to your account, go to the deposit page, and select bKash. Open the bKash app, go to the "Payment" option, and send the required amount to the vip3 merchant number shown on screen. Once the transaction is complete, confirm it on the vip3 page by entering the transaction ID. The minimum deposit amount is ৳200.
vip3 does not charge any deposit or withdrawal fees. However, your mobile financial service (bKash, Nagad, or Rocket) may deduct a small charge according to their own policy. Check the official page of the relevant service for the latest fee information. The minimum withdrawal amount is ৳800.
The minimum deposit amount on vip3 is ৳200 for all methods (bKash, Nagad, and Rocket). This amount is the same regardless of which payment method you use. Once you make a deposit, you can start playing immediately — no waiting required.
Withdrawal requests are generally processed within 10 to 45 minutes. The same timeframe applies to all three methods — bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳800, and before making a request please ensure your account is fully verified.
VIP
VIP Benefits
Each week, a cashback amount is calculated based on your total betting activity. At the end of the week, the cashback is credited directly to your vip3 account. The cashback rate is determined by your VIP level — the higher your level, the higher the cashback rate you receive.
vip3 has three VIP levels. At the Bronze level, you can earn up to 0.5% weekly cashback. At the Silver level, you can earn up to 1.0%, and at the Gold level, up to 1.5% weekly cashback. The more active you are, the more benefits you enjoy.
Yes. In addition to weekly cashback, VIP members receive priority support, early access to special promotions, and exclusive offers on select events. The benefits increase as you move to higher levels. The Gold level offers the highest range of benefits.
You can move up automatically through regular gameplay and betting activity. Staying consistently active is the key to moving from Bronze to Silver and from Silver to Gold. Your current level can be seen in your account panel.
Account
Account Related Questions
Click the "Forgot your password?" link on the login page. Then enter your registered email or phone number — instructions to reset your password will be sent to you. If that does not work either, you can recover your password through our 24/7 live chat after verifying your identity.
To update personal information, go to the profile settings in your account. Some details — particularly your name and date of birth — may not be directly editable for security reasons. In that case, send an email to [email protected] or request the change via live chat after verifying your identity.
Yes, vip3 can be accessed from any device. Logging in from a new device may trigger a verification step for security purposes. A code will be sent to your registered email or number. If you are using a different browser, clear the cookies and log in fresh.
A strong password should contain at least 8 characters, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or simple words as a password. Using a different password for each site is the safest approach.
First, make sure your username and password are being entered correctly. Clear your browser's cache and cookies and try again. If your account has been locked, wait a little while. If none of this resolves the issue, contact our 24/7 live chat or reach us at [email protected].
No, each person may only have one account. Creating multiple accounts is against vip3's rules and may result in all accounts being suspended. If you think two accounts have been created by mistake, notify us immediately at [email protected] and we will resolve the matter.
Didn't find the answer to your question?
Our support team is ready to help you seven days a week, around the clock. Assistance is available in both Bengali and English. Reach us through any of the channels below.
Live Chat
24/7 from within the site
Email